// Product manager · Builder · Connector · Storyteller · People person

Reshma

I bring clarity to complex products.

Nine years across banking, payments and enterprise platforms. Now exploring what AI can make possible, with human judgment at the center.

See my work
Open to senior product roles New York, USA 9+ years
10-second welcome · captions included
Experience across
[01] — About

Curiosity is how I start. Clarity is what I leave behind.

I'm a Senior Product Manager with 9+ years building digital products, platform integrations and AI-enabled solutions across banking and financial services, for American Express, Vanguard, Fiserv, Axis Bank and ICICI Bank.

I turn business opportunities into technical capabilities that scale, working closely with engineering, compliance and business partners. My recent work centers on intelligent platforms: generative and agentic AI, workflow automation, and platform modernization on Azure OpenAI and LangChain, always tied to adoption and outcomes you can measure.

I ask the question that makes a complicated problem clearer.

Reshma Singh in a light blue blazer
Reshma SinghNew York
9+years in product
22global markets served
$114Mannual revenue, FASTag wallet
25K+users on platforms I shipped
[02] — Skills

The skills behind the work.

[03] — Experience

Where I've worked

From instant lending to enterprise migration. Open any role for the problem, my approach and the impact.

MBA, Marketing & FinancePrin. L. N. Welingkar Institute of Management, Mumbai · 2015–2017
Bachelor of Business AdministrationGuru Gobind Singh Indraprastha University, New Delhi · 2011–2014
[04] — How I think

How I make decisions.

The questions I get asked most in interviews, answered here so you get a sense of how I lead before we meet.

How do you make decisions with incomplete information?

I write down what's actually known and what's assumed, separately. Then I break the problem into the smallest piece that gives a real signal fastest, and sequence around that signal instead of trying to solve everything at once. The first structure is a hypothesis, not a commitment, and I revisit it as new data lands.

How do you prioritize when everything feels urgent?

I name the single outcome a request is accountable for and put a number on the real cost of doing nothing, not just the loudest complaint. I sequence by what unblocks the most value fastest, and I say out loud what's being deprioritized and why instead of deferring quietly.

How do you handle disagreement with stakeholders?

I treat conflict as a sign that something structural is unresolved. I separate the position (what someone wants) from the interest (why they want it), and anchor on the constraint both sides already accept, whether timeline, budget or compliance, before escalating.

What does ownership mean to you?

Owning the outcome, not just the deliverable. I check whether a shipped feature actually moved the metric it was meant to move. If it didn't, that's new information to act on, not a reason to move on quietly.

[05] — Independent projects

Independent Projects: AI Products and Concepts

Three AI product concepts, each starting from a decision worth improving, and the enterprise results behind them.

01
AI product concept · Agentic AI

The right next step for self-serve growth

An expansion agent that reasons over contract and usage data to recommend either a self-serve upgrade or a warm handoff to sales.

  • Agentic AI
  • Product-led growth
  • Decision design
Read the case study ↗
02
Financial wellness · AI concept

A more thoughtful cash conversation

An idle-cash advisor concept for web and mobile, aware of Reg BI and built to surface options and let people opt in, never to act on its own.

  • Reg BI
  • Human in the loop
  • Web + mobile UI
Explore Cash Optimization ↗
03
Community banking · AI concept

A copilot for smarter bank marketing

NXTDRIVE: a four-tab agentic copilot for community bank marketing teams, bringing offer targeting, compliance flags and data-quality monitoring into one place.

  • Agentic AI
  • Compliance
  • Marketing ops
Explore NXTDRIVE ↗

Enterprise AI work

AI strategy and solutioning for Fortune 500 financial institutions: finding high-value AI opportunities and designing governed, business-led solutions.

Agentic AI for content supply chain

A multi-agent framework orchestrating content creation, compliance review and publishing for a global financial institution.

GenAI reconciliation engine

Automated exception handling: 95% efficiency improvement and 50% cost reduction.

First-party data intelligence

A first-party data strategy enabling compliant personalization and responsible AI adoption for a global bank.

GenAI marketing accelerator

Faster compliant content generation that keeps brand and regulatory consistency.

Enterprise AI governance

Principles that let a firm adopt AI while balancing compliance, risk and explainability.

AI workflow automation

Modernized enterprise workflows with engineering, using Azure OpenAI, LangChain and intelligent orchestration.

[06] — Beyond the résumé

There's more to the story.

Reshma holding her RISE Award at Infosys Consulting
Recognition

RISE Award

Infosys Consulting. Celebrating excellence and performance.

Children at a SriMitra partner care home, Diwali 2021
Founder · Creative Start-up of the Year 2022

SriMitra India

I built a donation platform that let people fund groceries for child care homes directly through local stores, with real-time updates and full transparency. It grew to 30 care homes and 20 vendor partners across Patna, Pune and Jaipur, raised private funding, and won a 2021 grant from the US Consulate General, Kolkata.

Building from zero

Alongside consulting I've worked with startups and built my own. Not every idea became a big business, but each taught me how to solve real customer problems with limited resources.

Starting over

Moving from India to the United States tested me more than any project. It taught me resilience, adaptability and how to build relationships from scratch.

Fitness & writing

You'll often find me in the gym, reading about nutrition, or writing. I'd like to build something one day that helps busy professionals live healthier lives.

[07] — A different kind of conversation
Reshma at her desk on the NEAT with Reshma set, with the NEAT with Reshma logo

Corporate conversations, served neat.

Behind the title, there is a story.

A community for working professionals navigating the conversations no one prepares us for: power, politics, promotions, job hunting and starting again.

NEAT DeskCorporate navigation
NEAT TakesJob hunting & upskilling
NEAT AITools & product exploration
NEAT ConversationsPeople behind the titles
Watch on YouTube ↗

Good products start with a conversation.

Let's talk about product, AI, or the problem you're solving
reshma7singh@gmail.com